Task 6 — Dealing with a Difficult Situation 处理困难

时间： 60s 准备时间 / 60s 回答时间
重点： 立场明确 · 合理解释 · 提供解决方案

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开头

• Hi, I’m calling about the situation we discussed earlier.​
• I’m really sorry for the inconvenience caused.​
• I understand this might be frustrating.​

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说明

• The reason is that I have something urgent to deal with.​
• I wasn’t expecting this situation to happen.​
• This actually happened before, and I handled it by ...​

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解决方案

• What I can do is to reschedule it for another day.​
• I will make sure this doesn’t happen again.​
• I can offer an alternative solution to fix this.​
• Let me try to solve this as soon as possible.​

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结尾

• Thank you for your understanding.​
• I really appreciate your patience.​

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补充表达（答题加分句）

提示：态度真诚，先道歉并说明原因，重点放在提供补救的解决方案上。

• I hope this doesn't cause you too much trouble.​
• To make up for this, I'd like to offer you a small discount.​
• Please let me know if this new arrangement works for you.​